Orders must be received by Friday 5pm and are prepared over the weekend and dispatched 1st Class via Royal Mail on the following Monday. Due to Royal Mail regulations, we cannot offer refunds for delays caused by extreme weather conditions, incorrect, or incomplete purchases.

Our products are created and shipped with great care, and your satisfaction is very important to us. If you're unhappy with something you received, please contact us so that we may work with you to resolve the problem to your full satisfaction.

We cannot guarantee a delivery time but Royal Mail expect to deliver first class post in 1-2 days. If you require alternative postage, please get in touch via sarah@patticakes.co.uk and we will work with you to provide this.